Welcome to DVL, your go-to wine travel guide for discovering the best wineries in the Loire Valley. These Terms and Conditions govern your access and use of the website and its services. By using our platform, you agree to these terms in full. Please read them carefully.
1. Account Registration and Security
To access certain features of the DVL website, such as booking winery appointments, you must create an account. When registering, you agree to:
- Provide accurate, current, and complete information during the registration process.
- Keep your login details confidential and notify us immediately if you suspect any unauthorized use of your account.
- Maintain the security of your account and accept all risks of unauthorized access.
DVL reserves the right to refuse service, terminate accounts, or remove content at our sole discretion.
2. Booking Winery Appointments
Through DVL, users can schedule visits to partner wineries in the Loire Valley. Our platform facilitates the booking process by connecting you directly with the wineries. However, please note:
- DVL acts only as an intermediary, helping you book appointments. The availability and quality of services are the sole responsibility of the wineries.
- Any cancellations, changes, or delays are subject to the terms and conditions of each winery. DVL is not responsible for any disruptions in your scheduled visits.
Please ensure that you review each winery’s policies before booking.
3. Wine Sales
Occasionally, DVL may offer wines for purchase directly on the website. In these cases:
- Wine sales are subject to local regulations governing the sale, purchase, and shipment of alcoholic beverages. It is your responsibility to ensure compliance with these laws.
- Sales will be conducted based on availability, and no guarantee is made for stock levels.
- Registered users will be notified by email of any upcoming wine sales. By registering, you agree to receive these notifications, though you can opt out at any time.
4. Payment Terms
Payments for appointments or wine purchases made via the DVL platform must be completed at the time of booking or purchase. Payments are processed through secure third-party payment processors. DVL does not store any payment information.
For wine sales, taxes, shipping, and handling fees may apply based on your location and will be indicated at checkout. Any disputes regarding payments must be directed to the payment processor or winery involved.
5. Communications
By creating an account with DVL, you consent to receiving emails and other communications regarding:
- Appointment confirmations and updates.
- Notifications about upcoming wine sales or special offers.
- General information and news related to DVL and our partner wineries.
You may unsubscribe from these communications at any time through your account settings, but you may still receive essential service-related emails.
6. Data Privacy
Your privacy is important to us. We collect, use, and protect your personal information in accordance with our Privacy Policy. This includes:
- Using your data to facilitate your experience on the platform, including booking appointments and processing purchases.
- Not sharing your information with third parties without your consent, except as required by law or as part of the booking/purchase process.
- Storing your data securely and ensuring it is only accessed by authorized personnel.
Please review our Privacy Policy for more details on how we handle your data.
7. Limitation of Liability
DVL provides the platform as a service for users to book winery appointments and, occasionally, to purchase wine. While we strive to ensure a smooth user experience, we do not:
- Guarantee the accuracy or completeness of the information provided by wineries.
- Accept liability for cancellations, delays, or issues related to your appointments.
- Bear responsibility for any damage or loss arising from the purchase of wine, including issues with delivery or quality.
By using the DVL platform, you agree that your use is at your own risk, and you release DVL from any claims, liabilities, or damages resulting from your interactions with partner wineries.
8. Modifications to Terms
DVL reserves the right to update or modify these Terms and Conditions at any time. We will notify registered users of any significant changes via email or through notices on the website. Your continued use of the platform after changes have been posted will signify your acceptance of the revised terms.
We encourage you to review these Terms periodically to stay informed of any updates.
9. Governing Law and Dispute Resolution
These Terms and Conditions are governed by and construed in accordance with the laws of France. In the event of a dispute, both parties agree to first seek an amicable resolution. If no resolution can be reached, disputes will be subject to the exclusive jurisdiction of the courts in Tours, France.
10. Contact Information
If you have any questions about these Terms and Conditions or your use of the DVL platform, please contact us at:
DVL
45 rue Jules Simon
37000 Tours, France
[contact@divineloire.fr]